Returns Policy

1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window.

Your product may be eligible for a refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

Returns Policy per Category

Baby Accessories

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Baby Care

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Baby Foods

Non-returnable

Baby Gear

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Clothing & Fashions

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Diapering

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Feeding

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Gift & Toys

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Health & Personal Care

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Stationery

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

Maternity Care

On Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed"

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.

2. Please note that some products are not eligible for a return if the product is “No longer needed"

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2. Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts).

3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

  2. The product must include the original tags, user manual, warranty cards, freebies and accessories

  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of BabyStore packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

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    If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.